Question 1

What types of products does Bio Green Wax supply?

Accepted Answer

We supply a comprehensive range of edible oils (sunflower, palm, coconut, rapeseed, olive), plant-based waxes (soy wax, palm stearin), industrial waxes (paraffin, microcrystalline, PE wax), and custom wax blends for various industries.

Question 2

Can you provide custom wax blends?

Accepted Answer

Yes, we specialise in creating custom wax blends tailored to your specific requirements. Our technical team works closely with clients to develop formulations that meet exact melting points, hardness, and other specifications.

Question 3

Are your products certified?

Accepted Answer

Yes, our products meet international quality and safety standards. We hold various certifications including RSPO, ISO standards, and comply with food-grade requirements where applicable. Visit our Certifications page for details.

Question 4

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. For edible oils, we typically require a minimum of 1 metric tonne. For waxes and wax blends, minimums start from 500kg. Please contact our sales team for specific product MOQs.

Question 5

How do I request a quote?

Accepted Answer

You can request a quote through our Contact page or by calling our office at +44 20 7101 3847. Please include the product name, quantity required, and delivery destination for the most accurate quote.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfers (T/T), letters of credit (L/C), and other standard trade finance instruments. Payment terms are discussed on a case-by-case basis depending on the order size and customer relationship.

Question 7

Which countries do you ship to?

Accepted Answer

Bio Green Wax is a trusted global supplier of multiple products, delivering to clients across all major continents including Europe, Asia, North America, South America, Africa, the Middle East, and Oceania. We supply to over 50 countries with established logistics networks, ensuring timely and cost-effective delivery.

All shipments comply with international trade standards, and we hold certifications including RSPO SG, ISO 9001, and HACCP to meet the regulatory requirements of any destination market.

Question 8

What are typical delivery times?

Accepted Answer

Delivery times depend on the destination and product availability. For UK deliveries, typical lead time is 3-5 business days. International shipments usually take 2-6 weeks depending on the route and shipping method.

Question 9

Do you offer temperature-controlled shipping?

Accepted Answer

Yes, we provide end-to-end temperature-controlled distribution for products that require it, such as edible oils and certain wax products. This ensures product quality is maintained throughout the supply chain.

Question 10

Can you provide technical data sheets (TDS) for your products?

Accepted Answer

Yes, technical data sheets are available for all our products. You can download them from individual product pages or request them from our sales team. TDS documents include specifications, properties, and recommended applications.

Question 11

Do you offer product samples?

Accepted Answer

Yes, we can provide product samples for evaluation purposes. Sample requests can be made through our Contact page or directly with your account manager. Shipping costs for samples may apply depending on your location.

Question 12

Where is Bio Green Wax based?

Accepted Answer

Bio Green Wax Ltd is based in London, United Kingdom. Our head office is located at 128 City Road, London, EC1V 2NX. We are registered in England & Wales (Company No. 15814481).

Question 13

How can I become a distributor?

Accepted Answer

We are always interested in expanding our distribution network. If you are interested in becoming a distributor, please contact us through the Contact page with information about your company, territory, and target market.

Question 14

Why might I receive a reply from a different Bio Green email domain?

Accepted Answer

Bio Green Wax is one of six specialist brands operated by Bio Green Wax Ltd under the same management. Your enquiry may be answered by our team from biogreenwax.com or another of our brand email domains.

Our company email domains: biogreenwax.com, biogreenfuels.com, biogreenoilsfats.com, biogreenchem.com, biogreenfoods.com, biogreenoleo.com, biogreenwax.co.uk.

If you are unsure about an email, contact us using the details on this website. Always confirm changes to payment details by phone.

FAQ

Company

Where is Bio Green Wax based?

How can I become a distributor?

Why might I receive a reply from a different Bio Green email domain?

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